FAQs
General
Why lab grown diamonds?
At Gem Society we believe that luxury should not come with a hefty price tag or environmental cost, and laboratory grown diamonds allow us to achieve these goals.
Where do your diamonds come from?
Our diamonds are sourced from industry leaders in laboratory-growing methods across Asia.
What materials do you use?
We use only the highest-quality materials in our jewelry, including fine metals such as solid white and yellow gold. Our diamonds are exclusively lab-grown, ensuring they are ethically sourced, environmentally friendly, and every bit as stunning as mined diamonds.
How do I care for my Gem Society pieces?
All fine jewellery pieces are delicate, and thus needed to be treated accordingly. Appropriate care will ensure your pieces stay beautiful for years to come.
- Remove fine jewellery prior to applying any products to your body - this includes lotions and haircare
- Avoid wearing fine jewellery during strenuous activities as sweat can tarnish the fine metals
- Remove fine jewellery before bed - lay flat, or store in the microfibre pouch provided with your order. Clasp necklaces to avoid tangling!
- To clean fine jewellery we recommend using a microfibre cloth and dedicated jewellery cleaning solution
Why do you not offer discounts?
We believe in providing fair, transparent pricing every day. Our prices are carefully set to be competitive while reflecting the quality of our fine materials and craftsmanship. By not offering discounts, we ensure that the value of your jewelry remains consistent and respected, giving you confidence in your investment.
Shipping & Returns
Where do you ship?
Currently we only ship to New Zealand and Australia, however we are working on expanding our network. Stay tuned!
How much is shipping?
At Gem Society insured shipping & handling is free, always.
How long do orders take to ship?
We courier all fine jewellery pieces using Courier Post, which aims to deliver within 1-2 business days
Do I need to sign for my order?
Yes - all Gem Society purchases are shipped using insured, signature-required courier.
Do you accept returns?
Unfortunately, due to the nature of jewellery wear we are unable to accept returns unless in the event of damage to your piece.
Bespoke
What is bespoke?
Bespoke jewelry is custom-designed to create a one-of-a-kind piece tailored to your vision. At Gem Society, we specialize in crafting unique jewelry for bridal and special occasions, working closely with you to bring your ideas to life. From selecting fine metals and lab-grown diamonds to perfecting every detail, our bespoke service ensures your piece is truly personal and unforgettable.
How does it work?
At Gem Society, our bespoke jewellery process is designed to be seamless and accessible. We begin with a remote consultation to understand your vision, whether it’s for a bridal piece or a special occasion. Together, we’ll refine the design, select fine metals and lab-grown diamonds, and ensure every detail is just right. Your custom piece is then expertly crafted by our renowned jewellery makers in Asia, allowing us to maintain exceptional quality while keeping costs more affordable. The result is a stunning, one-of-a-kind creation made just for you.
What is the timeline for bespoke pieces?
We recommend allowing 8-12 weeks for bespoke jewellery creations in order to allow enough time for refining your design, plus the 6 weeks it takes for our renowned jewellers to handcraft it. If you have a tighter timeline, contact us and we will try our best to accommodate.
Still got questions?
Contact us Here